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At Classic Tube, it is very important to us to protect the privacy of your personal information. Whether you are a current client, a returning visitor or just visiting our website for the first time, we are committed to protecting the information you provide to us in the same manner that we protect it when you provide it to us over the phone, in person, or through the mail.
Our policy is simple: we collect personal information about you only when you knowingly and willingly provide it, and we will not share or otherwise profit from the distribution of your personal data beyond the use for which it was provided.
You can visit our website without telling us who you are or revealing any information about yourself. Our web servers collect domain names, not e-mail addresses, of visitors. The personal information we obtain from you is used only to respond to inquiries or to process orders.
Our Web Host provider collects your personal information on behalf of Classic Tube, but in no way can use this information. Your personal information is the sole property of Classic Tube.
We will only disclose your personal information to a third party with your consent or in response to a subpoena or law enforcement request.
- Use of Internet Cookies
- Use of Aggregate Information
- Updating Personal Information
- Surveys and Forms
- Special Events
- Service Providers
- Security Practices
- Notification of Policy Changes
- Mailing List
- Fraud Protection and Compliance with Law
- Disclosure of Personally Identifiable Information
- Cookies, IP Addresses, Pixel Tags, and Tracking Technology
- Communications to Serve You
- Business Transfers
- Questions about our policy statement
- Contacting Us
Q: Use of Internet Cookies
We may use Internet Cookies on this site to remember the information you provided during a session. The information is to be retained only for that particular session so you don’t have to reenter it as you progress.
Q: Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Q: Updating Personal Information
If you are a registered member on Classic Tube’s website, update your information at checkout.
Q: Surveys and Forms
Classic Tube wants your visit to our website to be informative and enjoyable. We may ask you to voluntarily provide us with information for market research such as your demographics, intended product application, and experience with our products and services. We use this information to better understand your needs and to provide quality products, services and other opportunities. This information will help us improve the content, functionality and overall usefulness of our Website.
Again, we will not share or otherwise profit from the distribution of your personal data.
Q: Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
Q: Service Providers
Q: Security Practices
Classic Tube, through our Web Host provider, uses a secure server which allows the receipt of online orders and other confidential information in a secure environment. A secure environment refers to the transmission of encrypted information from a web browser to our web server. The user’s web browser encrypts each transaction via our secure online ordering system. Current browser software from Microsoft Explorer and Netscape support this feature. A padlock will appear on the bottom of the web browser to let you know your information is secure.
Only authorized personnel of Classic Tube are able to view these transmissions.
Classic Tube seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
Q: Notification of Policy Changes
Q: Mailing List
If you have requested a Classic Tube brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Classic Tube, please contact us via email at [email protected]
. Include your name and mailing address and email address. You will be removed from any future mailings.
Q: Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Q: Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Classic Tube takes great pride in having you as a customer and we will ensure your privacy as a customer. Classic Tube does not sell or exchange names or any other information about our customers with third parties.
Q: Cookies, IP Addresses, Pixel Tags, and Tracking Technology
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
Our website does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an online purchase, we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
Q: Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service-related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Classic Tube offers its customers.
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Classic Tube to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
Q: Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
Q: Questions about our policy statement
If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this website, please feel free to contact us at anytime.
Q: Contacting Us
We welcome your comments and questions about privacy.
Please send email to: [email protected]
We are confident that your visit to Classic Tube is secure and safe. However, you may choose to call us directly to place your order over the telephone.
Please call Customer Service at 800-882-3711.