Shipping & Returns
- Foreign orders
- FedEx Oversized
- FedEx Overnight/Saturday Delivery
- FedEx 2nd and 3rd Day Air Delivery
- Damages Claims
- Alaska and Hawaii
Shipments are by FedEx or United Parcel Service ground delivery. These carriers require a street address (They will not deliver to a P.O. Box). The carriers make three attempts to deliver before returning the order to Classic Tube. If no one is available to accept the merchandise, a notice will be left with further instructions. Please contact FedEx or UPS immediately so your shipment will be delivered to you without delay. Shipping by U.S. Mail used upon request only. How long will Ground Shipping take?
Should you need to return a part for refund, exchange or credit please contact our customer service department for a Return Authorization Number (RA Number) and instructions. Returned items must be in new, unused, or resalable condition and must be accompanied by a copy of the invoice and return authorization number for us to process any claim. Classic Tube will not accept returned goods without a prior return authorization number. Freight charges are not refundable and customers will pay freight on all return orders. Returns could be subject to a restocking of up to 15%.
Q: Foreign orders
All foreign orders must be prepaid before shipment can be sent. Due to various rate differences and depending on what items are being ordered, your freight fees will vary. It is important that you contact the Classic Tube sales department for instructions regarding all foreign orders. Please enclose the items you intend to order so we may calculate the best – most efficient and inexpensive way – to ship your order. You will be solely responsible for the customs, duties and additional taxes.
Q: FedEx Oversized
For “OS”(oversized) items that can be shipped via FedEx, oversize rates apply. Oversized items are charged in accordance with the FedEx Dimensional Weight Formula (the average weight plus size and girth). Many products listed in this catalog are oversized. We reserve the right to charge an oversize fee on any order which contains a product that is oversized.
Q: FedEx Overnight/Saturday Delivery
Classic Tube offers FedEx next day delivery with the same qualifications as FedEx 2nd and 3rd Day Air Delivery. The cost is approximately 1/2 times greater than 2nd day delivery. Prepayment on credit card is required before shipment can be sent. Call your sales representative for rates regarding overnight delivery.
Q: FedEx 2nd and 3rd Day Air Delivery
Classic Tube offers FedEx 2nd and 3rd Day Air Delivery which is available in the Continental U.S., Hawaii, and Alaska. The cost of 2nd day delivery is greater than normal FedEx ground delivery and is based on FedEx Dimensional Weight Formula. FedEx will deliver the package(s) within 2 or 3 working days from the time the order is shipped (excluding Saturdays, Sundays and holidays).
Q: Damages Claims
Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify FedEx so that all the steps necessary will be taken to insure a prompt replacement of any damaged goods. Notify Classic Tube’s customer service department for instructions on returning damaged goods. Classic Tube is not responsible if notification is not given within 5 days of receipt.
Parcel post is the only means of shipping to an APO or FPO address. Due to size restrictions the maximum shipping box can be no larger than 72″ width and girth combined. All military personnel must write or call to determine what size box will be used for the shipment. All orders that exceed these limitations will be shipped in accordance with customer approval.
Q: Alaska and Hawaii
All Alaskan and Hawaiian orders are shipped via FedEx 2nd Day Air Delivery whenever possible. All orders must be pre-paid with credit card, money order or check. FedEx rates depend on the items being ordered. Contact our sales representatives for exact rates.